REFUND POLICY

At Spanking Monkeys, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

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Refund Policy

Eligibility for Refunds

• You have 7 calendar days to request a refund from the date you received the item.

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Please note that we do not offer exchanges.

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Refund Process

1. To initiate a refund, please contact our customer service team at support@spankingmonkeys.com with your order number and reason for the return.

2. Once your request is approved, we will provide you with the return shipping address.

3. Please ensure the item is securely packaged to prevent any damage during transit.

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Shipping Costs

• The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

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Restocking Fee

• A $2.99 restocking fee will be deducted from your refund amount for each returned item.

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Processing Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment.

• You will receive the credit within a certain number of days, depending on your card issuer's policies.

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Non-Refundable Items

• Gift cards

• Sale items (if applicable)

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Contact Us

If you have any questions about our refund policy, please contact us:

• Email: foltzwagon@gmail.com

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Thank you for shopping with Spanking Monkeys!